Patient Satisfaction Surveys
Improve patient care and
measure staff performance
Automated data collection and live dashboard reporting gives healthcare teams immediate access to the data they need – and saves staff time enabling them to focus on the activities that matter most.
Monitor standards of care
Identify how satisfied patients are with waiting times and staff helpfulness
See how patient satisfaction increases with service improvements
Compare departments, shifts, and locations, and share best practices
Find and fix problems in real-time with operational alerts
Get feedback from patients and visitors to monitor standards of care
Identify times where staff resource does not meet patient demand
Implementing patient satisfaction surveys
Our patient experience feedback kiosks
Stay in touch with your staff during the response to the Covid-19 Pandemic.
NEW Staff Matter: Covid Survey
Know how pressures or problems are affecting staff well-being and support staff to maintain the necessary standards of care.
North Middlesex NHS Trust
ViewPoint Pulse feedback terminals were used to support the Friends and Family Test throughout North Middlesex NHS Trust including Outpatients, Maternity and A&E.
ViewPoint Pulse Feedback Terminals
The Pulse feedback terminals are part of ViewPoint’s multi-channel trust-wide solutions, which are helping the NHS gain practical and usable feedback from patients, carers and staff. The trust also used more reflective ViewPoint Online Surveys as part of their patient feedback strategy, together with a range of handheld tablets using the ViewPoint patient feedback app.
The ViewPoint patient surveys are specially designed to ask ‘core questions’ across the hospital so that all services can be compared, monitored and improved.
Local services are also able to ask their own specific questions as required. Dashboards give real-time and actionable views of all responses as determined for each user.
Nichole McIntosh, Assistant Director of Nursing at North
Why Choose ViewPoint Feedback Solutions?
We provide simple to use patient engagement solutions that are robust, cost-effective and deliver consistent levels of feedback data enabling health managers to make important, patient-centric decisions.
Founded in 2001
Two decades of experience and over 16 years’ NHS & healthcare experience
Service & Support
Easily test, launch and manage your surveys with our support teams
Your account manager is always on hand to help guide you
Single Point of Access
Your data is at your fingertips and easily get deeper insights at the click of button
We offer bespoke analysis and reporting with specialist dashboards
Over 100m+ Responses
Engaging surveys & kiosks people just can’t help but use
Contact one of our professionals with any questions, or download our brochure for more details.