Feedback for Retirement Communities that Flourish

The voice of your community is important. Make the changes that matter to your residents, visitors and staff with real-time feedback.
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Real-time feedback for retirement communities & care homes

Design bespoke, engaging surveys that show the community you’re listening. Whether it’s feedback on meals, activities, working conditions, or life at home; you’ll know exactly what you’re doing right, and where you can improve.

Retirement Community Feedback

Capture experiences across your community with up-to-the-minute data on staff, resident, and visitor satisfaction. ViewPoint feedback kiosks automatically aggregate the data into one clear dashboard, making it easy to take action where it counts.
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Capture Retirement Community Feedback

Resident Activity Feedback

Feedback kiosks near activity areas help
give residents a say in what truly enriches
their lives, so you can invest in activities
that improve their well-being.

Communal Services & Facilities

Community hubs are where your staff, residents, and visitors come together to interact. Kiosks in these areas can help capture the experiences of all three groups at once.

Staff Engagement & Feedback

Create a culture of engagement by understanding exactly how staff feel. Feedback helps to monitor changing moods so you can quickly discover what causes disengagement and fix it.

Health & Wellbeing

Protect the health and wellbeing of residents by providing a place for them to anonymously voice their concerns, 24/7.

Visitor & Overall Satisfaction

Track satisfaction levels among residents, visitors and staff to get a top-down view of how happy your community is.

Viewings

Find out how to make viewings more effective, with data on what potential residents thought of their visit. Streamline your sales process to help your community grow.

Smiley face surveys, the friendly way to collect feedback

Smiley faces for surveys immediately evoke a far more welcoming response than even the most straightforward text base
survey. And a growing trend towards using smileys in surveys shows how organisations are using this multicultural and
accessible retirement community feedback tool.
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Using real-time feedback in your retirement community & care homes

Real-time feedback surveys are extremely flexible to meet almost any feedback need in any environment. You can tailor your
survey and device to suit your organisation, project or location.

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In-the-moment

Fix operational problems as they arise
and prevent further issues

Monitor change

Collect feedback when trialling new
processes to see how they affect your customer
experience

Track trends

Gather a consistent stream of experience
feedback to understand highs and lows

Benchmark services

Use feedback data to compare locations,
business units or service providers, share
best practices and highlight weak spots

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Improve your quality of care

Using real-time feedback for more accurate & higher responses

More Accurate

Higher Response Rate

40%

At the point or in the moment feedback is 40% more accurate than feedback collected 24 hours after the experience.

500%

n-the-moment feedback can reach up to 25% of your footfall and can increase response rates by up to 500% vs online.

Improve

Live alerts give management an automatic heads up when satisfaction dips too low. See the effects of your improvements over time with data that’s always up to date.

Capture

Capture responses from anyone, anywhere. ViewPoint kiosks can be placed anywhere in the community, and used in tandem with online or tablet versions of the same survey.

Analyse

Get up-to-the-minute information for management, with filters that make it possible to drill down to specific locations or populations.
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Retirement community feedback : Real-time solutions

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ViewPoint Pulse

  • Single or multi-question feedback
  • Disinfecting antimicrobial clear film
  • Multi-language open feedback
  • 4G / WiFi Enabled
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ViewPoint Trend

  • Single or multi-question feedback
  • Big screen for high visual impact
  • Multi-language open feedback
  • 4G / WiFi Enabled
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Share your success story

Export results right from your dashboard to share your success story with residents, prospective clients, board
members, and staff. As you continue to use feedback to improve, you can use positive scores as proof of your
commitment to quality. Here are four important ways you can use positive feedback results:
Show residents you’re listening
Convert potential buyers
Help residents create real communities
Increase staff engagement

About ViewPoint

ViewPoint helps organisations to radically improve the quality of their services. Our interactive feedback technology engages with
consumers, patients, employees, and any other stakeholders, to understand their satisfaction or dissatisfaction with the experience they
encountered.

Founded 2001

Two decades of experience capturing
real-time feedback

50m+ Survey Response

Engaging surveys & kiosks people just
can’t help but use

Patented Technology

Unique patented technology that engages and inspires

Award-Winning

Market-leading technology that continues to win awards globally

Service & Support

Easily test, launch and manage your surveys with our support teams

Account Management

Your account manager is always on hand to help guide you

Single Point of Access

Your data is at your fingertips and easily get deeper insights at the click of a button

Bespoke Analysis

We offer bespoke analysis and reporting with specialist dashboards

Companies that want results trust ViewPoint

Hear the voice of your community

The voice of your community is a critical source of word of mouth referrals. Become part of the conversation with real
-time feedback that helps keep it positive.

Ready to start making a change in your community? Get in touch with us to ask how real-time feedback can help you.

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